Once you have purchased an artwork, reasonable care is taken to ensure it arrives to you safely and in a timely manner.
All orders we receive usually take 2-7 days to be created and shipped. This gives our team enough time to spend on your unique artwork to make sure your artwork and canvas is flawless. To ensure you receive the highest quality possible, we put your canvas through a series of checks. We review the finer details by doing a quality check. This is what makes Love and Bub worth the wait. All orders are tracked and you will receive your tracking number via email as soon as it is available.
Delivery time estimates are shown below:
USA: 7 to 14 business days
CA & AU: 10 to 14 business days
UK/Europe: 14 to 21 business days
Rest of the World: Up to 30 business days
USA - $9.95 USD
Free shipping for all US orders over $100 USD
Rest of the World: $17.95 USD
Free shipping for all orders over $150 USD
Please note that we cannot ship to any military addresses. If you have provided a military address, we will email you with a request for a different shipping address. If the cost to ship to the new address does not match the previous price, we will invoice you for the difference. We will continue with your order once it has been paid.
Once you create your first product and place your order, you will probably be wondering what will happen next. Let's take a look at the process.
Please note that all days mentioned are business days. These days apply to weekdays and do not apply to weekends.
Day 0: You place an order; we accept the order from you and then hold the order in our system for a 12-hour wait period (“pending” time). We use this time to review your submitted image(s) and let you know if they are high-quality enough to be printed.
Days 1-3: Our artists typically take between 1-3 business days to produce your order before it is shipped.
Day 3-6: Our production team will print your custom portrait. Please note that production delays can occur sometimes which may result in taking upwards to 9 business days to produce your product and this can be dependent on the type of product being produced.
- The first day of production is the first business day after the order is placed.
- Weekends are not included in production time, even though many of our vendors do staff their production lines over the weekend.
Day 6-9: Tracking is added to your order when our fulfillment center prints a shipping label, and that label is scanned by a shipping carrier like USPS or UPS. Once your order is marked as 'Shipped,' please allow up to 48 hours for the tracking link to update.
Day 7+: Depending on the shipping method and your receiver's location, the delivery itself may take up to 14 business days in the US or up to 30 business days if you’re shipping products produced in the US internationally.
- Most US domestic packages sent with standard shipping arrive within 12 business days.
- Shipping packages internationally are usually delivered within 30 days from the ship date through DHL or USPS Priority International.
Unfortunately, not all tracking events are recorded with shipping internationally, and this may make a package appear "stuck" at a place/event (like border entry).
There are some factors beyond our control that may extend the delivery window, including but not limited to:
- Packages may be handled by multiple carriers
- Local customs department processing time
Failed delivery attempts for incomplete or inaccessible addresses
For these reasons, we cannot guarantee a delivery date with certainty for international deliveries, so we recommend you to please plan accordingly.
Damage in Transit
The artist takes every care to package your artwork safely, and we use professional postal services or couriers who handle fragile goods. If however, your artwork has been damaged in transit, or if you suspect it has been, you must notify the our team immediately within 24 hours of receipt of the artwork.
In order to register the damage, please ensure you:
1. Take a photo of the damaged box or parcel PRIOR to opening it.
2. Take a photo of the internal packaging (still bubble-wrapped).
3. Take a photo of the artwork once opened.
4. Email the photos to the artist.
The above are required as evidence of the damage, and will be the quickest way to start the process of exchange or a new artwork.