While we do our best to give the best quality of personalization and canvas print for all customers, there are times that we can't make everyone happy. And even though you're probably mad or angry at us for whatever reason, we still try to make our customers happy with our refunds and returns policy.
Customer satisfaction is one of our passions and we always endeavour to make sure you're happy with the final masterpiece.
Due to the customized nature of all of the products we produce at Love and Bub, we cannot offer returns. Your artwork is designed with care and is entirely personal to you and your baby.
If there are any problems upon receiving your artwork e.g. wrong size or damaged during transit, we are happy to replace it at no extra charge. All we ask if that you contact us within 48 hours of receiving your package.
If you change your mind about your order, you can cancel it provided it is done within 24 hours of placing the order. Anytime after this, cancellations will be at our discretion. Our team begin as soon as orders have been made.
Please be aware that when we create your artwork, we use the photo you uploaded with your order. If you do not follow our Photo Guide, we cannot offer any solution. It's your responsibility to submit a high quality photo that adheres to our submission guidelines. Low quality photos will result in low quality artwork.
We do allow for notes to be added to orders in case you have anything to let us know about. However, we can't guarantee that special requests will be adhered to - for example we cannot edit a photo to close or open a mouth, add a smile etc. We can, however, remove red eyes, edit eye color and other requests.
Please note that all examples on site were made from high quality, high resolution photos. Blurry, low quality photos will not allow our design team to produce the high quality finish you see on site.